Citibank, N.A., Bangkok Branch (“Citi”) reached an agreement to sell its Consumer Banking Business to United Overseas Bank (Thai) Public Company Limited (“UOB”) on 14 January 2022 (the “Transfer”). The Transfer has been effective as of 1 November 2022 (“Transfer Date”). UOB is now the provider of your products and services. Citi is providing certain services with respect to those products.

This means that you are bound by the terms and conditions under the relevant Citi’s product and/or service agreements with UOB. Any responsibility with respect to such relevant product and/or service agreements will be between you and UOB.

You do not need to take any action at the moment. You can continue to use Citi's products and services as usual including Citi Credit Card(s), Citi Ready Credit, branch services at the Interchange 21 (Asoke), The Crystal and Central World, ATMs, Citi Mobile^® Application, Citibank Online, and CitiPhone Banking 1588 until further notice by UOB.

The transfer of Citi’s Consumer Banking Business to UOB took effect on the Transfer Date. 

Citicorp Leasing (Thailand) Co., Ltd. has changed its registered name to UOB Capital Services Co., Ltd. on the Transfer Date.  

The migration will happen tentatively during the second quarter 2024, where the Bank will notify you at least 30 days in advance of the exact date.

UOB is going to review the current products and services it provides (including Citi’s products and services which it has acquired) and as a part of this exercise, UOB may make further changes and/or issue new UOB products and services to relevant customers. If there is any change in the future, you will be notified in advance.

For continuity of service, UOB will receive your personal data from Citi and process such data for the purposes as stated in Privacy Notice. You have the protection of UOB's Privacy Notice ensuring your information (including your personal, sensitive and credit-related information) is handled safely. This privacy notice also sets out how UOB processes and protects your personal information as well as how you may exercise your rights including making a privacy-related enquiry or complaint.

You may read UOB Privacy Notice as announced on website www.uob.co.th/privacy-notice or scan this QR Code.

You can find the privacy notice of Citi at Citi's Privacy Policy.

Citibank will retain your personal data after migration only to the extent necessary under the Personal Data Protection Act B.E. 2562

You may update your personal information through CitiPhone Banking 1588 or Citi Mobile^® App.

UOB has taken over Citi’s relevant products and services which still carry the “Citi” brand, or use the word “Citi”, “Citibank” or similar words in the product and service name, as Citi will grant a transitional license to UOB to use the Citi brand on selected products and services for a transitional period after the Transfer Date and until further notice (i.e. the trademarks “Citi”, “Citibank”, “Citigroup”, the Arc design and all similar trademarks and derivations thereof are used temporarily under licence by UOB entities from Citigroup Inc.).

Even though the “Citi” name or brand is being used by UOB, from the Transfer Date, UOB is the issuer of the “Citi” branded consumer banking products and/or services in Thailand. Citi is merely providing certain services with respect to those products and services. You are a UOB customer and any reference to “Citibank, N.A. Bangkok Branch”, “Citibank” or “Citi” in relation to Citi’s product and/or service documents and/or agreements shall be construed as a reference to Citi acting on behalf of UOB in all respects.

You can continue to use your current Citi products and services as taken over by UOB as usual, such as the use of Citi Credit Card(s), Citi Ready Credit, branch services at the Interchange 21 (Asoke), The Crystal and Central World, ATMs, Citi Mobile^® Application, Citibank Online, and CitiPhone Banking 1588 until further advance notice of any change by UOB.

Contact details remain the same. You can contact CitiPhone Banking 1588 if you have any questions about your products or the transfer. Visit the Contact Us page for further contact details for all our products and services or you may contact us through product contact details as set out in the terms and conditions of your products. Rest assured that you will be notified by UOB in advance prior to any changes being made.

No, there is no cost to you associated with the transition.

No, existing Instalment Plans or Balance Transfers are not affected, and you will continue to receive the same rate over the agreed term until further advance notice of any change by UOB.

No, you will be notified of any required changes to your relevant products and services are made in the future.

No, your Citi account is operating on different systems, so they will not appear on your UOB banking platforms.

You can continue to access your Citi account via Citibank Online or the Citi Mobile^® Application.

You cannot make any transactions in your account with respect to Citi branded banking products (e.g. Citibank account, Citi investment account, Citi Ready Credit and/or Citi personal loan etc.) at any UOB branch and/or through UOB’s platform. No other Citi branded banking services may be conducted in UOB branches and/or through UOB’s platforms at this stage.

There will be additional UOB privileges for you after the Transfer Date, which will be further notified. 

In terms of Citi Rewards Points, you still earn points from using Citi Credit Card(s) (both your primary and supplementary cards) as well as the privilege to redeem points as per usual.

Your reward points from using Citi Credit Cards (both primary and supplementary cards) will remain on the primary card issued by Citi. The points on the card will have no expiry date until further notice.

The payment relief program that a customer has joined with Citicorp Leasing (Thailand) Limited will remain the same. UOB Capital Services will notify you of any change.

You may update your personal information through UOB Call Center at 0-2285-1555 or through UOB TMRW app.

Your foreign currency accounts are still available in all currencies. UOB offers all of the foreign currencies currently offered by Citi. However, foreign currency banknote services have been discontinued since 18 October 2022. 

eFX (online foreign exchange on Citi Mobile^® Application and Citibank Online) and foreign exchange via branch will continue to be available until further notice of any changes by UOB.

Citi Global Wallet, which allows you to spend online and overseas in foreign currencies through your debit card, will continue to be available until further notice by UOB.

Currently all the features of your foreign currency deposit accounts remain unchanged. Once your accounts are migrated to UOB, UOB account details will apply. You may find more information on UOB website.

Currently both UOB and Citi do not offer foreign currency banknote services. You are welcomed to deposit or withdraw to/from your foreign currency accounts with Thai baht banknotes, or use one of our fund transfer services.

Foreign currency banknote services have been discontinued since 18 October 2022. You may withdraw funds in Thai baht or make transfers in and out of your accounts through telegraphic transfer (SWIFT) service. For more information, please visit https://citi.asia/ThMsED9.

No, there is no impact to your foreign currency savings account(s). Only foreign currency banknote deposit and withdrawal service is discontinued.

No. Thai baht banknote deposit and withdrawal services will remain available.

Yes. You are able to make overseas transfers via telegraphic transfers (SWIFT) through branch and online channels in the same manner as before until further notice by UOB. The service is currently available in 13 currencies (AUD, CAD, CHF, DKK, EUR, GBP, HKD, JPY, NOK, NZD, SEK, SGD, USD). For more information on sending SWIFT transfers, please refer to https://citi.asia/ThMsTF9.

For incoming SWIFT transfers, the SWIFT code and your account number remains unchanged until further notice by UOB. 

Please click here for more information and guidance on telegraphic transfers.

No. Your existing overseas funds transfer payees are still available. You may choose to transfer to your payees using one of the 13 available currencies.

Yes, Citigold customers will still enjoy a fee waiver for outgoing telegraphic transfers via former Citi branches until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Currently both UOB and Citi do not offer real-time overseas fund transfer services. You are welcomed to use our telegraphic fund transfer service.

You can make a deposit into Citibank account(s) or credit card(s) via CDMs by inserting your Citi Debit Card or Citi Credit Card along with your ATM pin. The recommended method is to make a transfer via online channels such as mobile banking applications.

Additionally, if you wish to make a bill payment for Citi Credit Card(s), you may do so via Citi Mobile^® Application or Citibank Online. For more information on Citi Credit Card payment methods, please click here. 
 

You can set an ATM PIN via the Citi Mobile^® Application or Citibank Online. For more information on setting ATM pin, please click here for Citi Mobile^® Application and click here for Citibank Online.

There is no impact to the service. Your account number will remain unchanged until further advance notice by UOB.

There is no impact.

Currently there is no change to your direct debit instructions on Citibank accounts. Upon migration, some of your existing instructions may be cancelled. Rest assured that you will be notified in advance prior to any changes being made.

For the direct debit instructions that are cancelled after migration, you will need to set up the instructions with the counterparty again.

There is no change for your Deposit Account until further advance notice by UOB. 

Within Thailand:
Currently you can use your Citi Debit Card to withdraw cash at any ATM, including UOB ATMs, in Thailand free of charge.

Outside Thailand:
- At Citi ATMs overseas - no charge
- At UOB ATMs overseas - there may be a fee charged which you may contact the bank (CitiPhone Banking 1588 or former Citi branches or your relationship manager) for a fee refund.
- At other ATMs overseas - there will be a fee.

Rest assured that you will be notified in advance prior to any changes being made.

Yes, you can continue to perform both local and overseas ATM cash withdrawals with your Citi Debit Card until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Yes, you can continue to operate your Citi Fixed Deposit Account, Current Account and Savings Account until further notice. Rest assured that you will be notified in advance prior to any changes being made.

No, you are not able to open UOB accounts at former Citi branches, as the banks' systems are not integrated yet.
Should you wish to open a UOB Deposit account prior to the migration date, please visit UOB branches. For Citigold/Citi Priority customers, please contact your Relationship Manager should you be interested in opening UOB Deposit accounts.

Yes. You can continue to purchase Manager's Cheque (Cashier's Cheque) until further notice. Rest assured that you will be notified in advance prior to any changes being made.

The Bank stopped issuing Citibank chequebooks since 3 January 2023 and the last day or cheque clearing for Citibank personal cheques was 29 June 2023. You are invited to apply for UOB current accounts and chequebooks at any UOB branch.

Yes, your interbank transfer limit via online channels currently remains the same until further notice. Rest assured that you will be notified in advance prior to any changes being made.

No, you are not required to cancel your Citi Debit Card. You can continue to use both your UOB and Citi Debit Cards for the time being.

No, you will not be able to switch leftover Citibank cheque books to UOB cheque books. The Bank stopped issuing Citibank chequebooks since 3 January 2023 and the last day or cheque clearing for Citibank personal cheques was 29 June 2023. You are invited to apply for UOB current accounts and chequebooks at any UOB branch.

For Citi-branded accounts, you may request for confirmation letter or reference letter at any of Citi's former branches (Interchange 21, The Crystal, and CentralWorld 2), or contact your relationship manager.

For UOB branded accounts, you may request for confirmation letter or reference letter at any UOB Branches.

There will be no changes to your Relationship Manager as a result of the Transfer.

Yes, you can continue to operate your previous Citi account until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Yes, you will be able to hold and receive coupon proceeds until maturity.

Since 1 November 2022, you no longer receive researches from Citi. The research you currently receive have been sourced directly from UOB Group. You can access the research via UOB Group website, Wealth Banking and Privilege Banking Line Official, or via the eDM sent from UOB.

Currently, you can still invest in the list of funds distributed by Citi and rest assured that you will be notified in advance prior to any changes to the list of funds offered.

Yes, Citi and UOB will continue to send you your statements/advices separately until the migration date. We will update you on the actual migration date in due course. 

After the migration date, you will receive one consolidated statement with separated investment accounts under Citi and UOB.

There is currently no change and your regular investment plan will continue as usual with Citi. Rest assured that you will be notified in advance prior to any changes being made.

We recognise the importance of having regular conversation with you, where conversations will include review of your investment portfolio to help you meet your financial goals. We will also ensure your wealth protection is prioritized followed by recommendations that will enhance your portfolio.

Your mutual fund holding(s) at Citi shall be migrated to the newly created mutual fund account(s) at UOB upon migration. Your account will remain separate between previous Citi account and your exsiting UOB account.

No, all your investment accounts will be transferred automatically with prior notification to you.

There is no immediate change to the features and benefits of your Citi investment products and rest assured that you will be notified in advance prior to any changes being made.

You can continue to access Citi Mobile® App or Citibank Online services until the migration. We will update you on the actual migration date in due course. After the migration, you will be able to view your investment portfolio via UOB TMRW app or UOB Personal Internet Banking (PIB).

You investment account number(s) will be changed on migration date. Your new mutual fund account number(s) will be communicated during the migration and will be ready for viewing via UOB TMRW app or UOB Personal Internet Banking (PIB), post migration.

Your Citi Priority status and privileges will remain the same until further notice. Rest assured that you will be notified in advance prior to any changes being made to your status.

Citi will issue a final customer banking statement(s) with Investment Account(s) holding(s) details to you before your investment holding(s) are migrated to UOB.

Post migration, UOB will issue a letter to you to confirm on the successful transfer. You will also be receiving UOB statement(s) for your new Investment Account(s) showing your new investment account numbers and Investment holding(s) month-end position post migration. With both letters, you will be able to make a comparison of your holding(s) at UOB against your previous holding(s) at Citi.

Your investment holding(s) will no longer be viewable Citibank Online and Citi Mobile^® App after your investment holding(s) are migrated to UOB, but you will be able to view your investment portfolio via UOB TMRW app or UOB Personal Internet Banking (PIB).

You Investment account number(s) will be changed on the migration date, where your new Investment account number(s) will be communicated after the migration date. Please note that the average unit cost and profit/loss calculation of your portfolio at UOB might be slightly different from that at Citi due to decimal points rounding effect.

Your Investment Account(s) will be migrated to UOB as long as it is not a closed account. You will be receiving a migration letter which list out all your new investment account number(s) that are successfully migrated to UOB. You will also receive closing statement to validate unit holdings.

Yes, you can continue to perform investment transactions at former Citi branches.

No, if you currently have valid W-8BEN form, there is no additional requirement to sign new W-8BEN form.

You will have one designated Relationship Manager, where the designation will be according to UOB's criteria. You will be informed of your Relationship Manager immediately after the Migration Date, where you may request for a change should you prefer another Relationship Manager.

Rest assured that UOB will maintain the overall privileges for Citigold and UOB Privilege Banking clients. For more information, please refer to the change in privileges from the notification letter UOB sent out in November 2023.

You will be able to complete mutual fund transactions as per usual via Citi Mobile App or tape record. Rest assured that you will be notified in advance prior to any changes being made.

You will be able to confirm mutual fund transactions as per usual via Authorization Corner. Rest assured that you will be notified in advance prior to any changes being made.

There is currently no change to the offering of investment products for existing Citigold clients. Rest assured that you will be notified in advance prior to any changes being made.

Yes, you generally continue to have access to the same existing privileges and benefits until further advance notified by UOB. 

There is no immediate change to the names and privileges of the different deposits accounts you hold. Rest assured that you will be notified in advance prior to any changes being made.

Yes, Safe Deposit Boxes are availabe for UOB Privilege Banking Customers subject to terms and conditions.

Citi has transferred ownership of its consumer banking business in Thailand to UOB. You are able to use the Safe Deposit Box service at Interchange 21 branch.

No, such action is not allowed.

Yes, you can subject to the existing terms and conditions. Please visit a former Citi branch for more information.

There are currently 3 former Citi branches in Thailand. Please refer to Citi website for a list of locations.

During the Citibank Thailand’s Consumer business transition period to UOB and while system integration is currently in progress, Citi Consumer customers with Citi branded accounts and services will continue to be served by Citi service team and through Citi channels.

These former 3 Citi branches have been rebranded to UOB signage since April 2023 and there will be no impact to your banking services through Citi channels.

There are currently 144 UOB branches in Thailand. Please refer to our UOB website for a list of locations.

During the Citibank Thailand’s Consumer business transition period to UOB and while system integration is currently in progress, UOB customers with UOB branded accounts and services will continue to be served by UOB service team and through UOB channels.

There will be no change to UOB branch banking hours.

There will be no change to the banking hours at former Citi branches.

There is no UOB branch closure or relocation. Should there be any changes, the Bank will notify you at least 30 days in advance. All branches will remain at the same location as of now.

The 3 Citi branches have been rebranded to UOB signage since April 2023, and you can visit the three branches as usual.

UOB SSB operates 24 hours daily; however, for certain SSB it is subject to the service hour of the building/deparment store. Please refer to UOB website for the latest information.

Self-Service Banking (SSB) at former Citi branches (now known as UOB)* i.e ATMs, Cash and Cheque Deposit Machines operate 24 hours daily, however for certain SSB it is subject to the service hour of the building/deparment store. Please refer to Citi website for the latest information.

No, you are not able to make such enquiries as both banks' systems are not integrated yet. You will only be able to make enquiries at any UOB branches upon migration. We will update you on the actual migration date in due course.

No, you will be able to perform UOB account transactions at the former Citi branches and vice versa upon migration. We will update you on the actual migration date in due course.

No, you will be able to perform UOB account transactions at the former Citi branches and vice versa upon migration. We will update you on the actual migration date in due course.

No, you are not able to perform banking transaction on your Citi accounts at UOB branches as both banks' systems are not integrated yet. Once your accounts are migrated to UOB platform upon migration, you will only be able to transact at any UOB branches. We will update you on the actual migration date in due course.

Yes, your daily ATM withdrawal limit remains unchanged (THB 200,000/day) until further notice. Rest assured that you will be notified in advance prior to any changes being made.

Citi Credit Card(s) and/or Citi Ready Credit account(s) can continue to be used unless stated otherwise in the relevant notice of assignment letter.

All outstanding balances under Citi Credit Card(s) and/or Citi Ready Credit customer accounts have been transferred to United Overseas Bank (Thai) Public Company Limited or UOB Services Asset Management Company Limited (for the purpose of this section ‘Credit Cards and/or Citi Ready Credit’, collectively “UOB”).

The transfer of Citi Credit Card(s) and/or Citi Ready Credit accounts to UOB will take effect from the Transfer Date. You will be notified if there is a change in the Transfer Date.

Citi and UOB have jointly sent a notice of assignment letter with key information on the Transfer Date, assignment details of both Citi Credit Card(s) and/or Citi Ready Credit customer accounts, and any related obligations, entitlements, receivables and benefits that have been transferred to UOB from the Transfer Date.

The notice of assignment letter has been sent to customers since September 2022 onwards.

Key information and details on the Transfer have been made available in the notice of assignment letter sent by Citi and UOB to the customers.

You do not need to take any action at the moment. Unless specified otherwise in the relevant notice of assignment letter, you can continue to use Citi's products and services as taken over by UOB, such as the use of Citi Credit Card(s), Citi Ready Credit account, branch services at the Interchange 21 (Asoke), The Crystal and Central World, ATMs, Citi Mobile^® Application, Citibank Online, and CitiPhone Banking 1588. If there is any change, UOB will notify you at least 30 days in advance.

UOB is going to review the current products and services it provides (including Citi’s products and services taken over by UOB) and as a part of this exercise, UOB may make further changes and/or issue new UOB credit cards or any other service to relevant customers. UOB will provide prior written notice.

Credit limit for Citi Credit Card(s) and/or Citi Ready Credit will remain the same. If there is any change, UOB will notify you at least 30 days in advance.

The outstanding balance including principal, interest, fees and expenses (if any) of your primary and supplementary Citi Credit Card(s) and/or Citi Ready Credit account(s) and/or Rewrite (as the case may be) will remain in your current Citi Credit Card(s) and/or Citi Ready Credit account(s) and/or Rewrite, respectively.

Interest rate, interest calculation, and minimum due payment inclusive of service fee, and other fees applicable to Citi Credit Card(s) and/or Citi Ready Credit account will remain the same until further advance notice of any change by UOB.

For Rewrite, the payment obligation will be per stated in the Rewrite agreement.

The outstanding Rewards Points in your primary and supplementary Citi Credit Card(s) will remain in your current Citi Credit Card(s) without expiry date. Conditions on Rewards Points earn and redemption, including channel to redeem rewards point remains unchanged. If there is any change, UOB will notify you at least 30 days in advance.

The campaigns and respective campaign periods will continue as is.

Customers can access their personal information or statement via Citibank Online and Citi Mobile^® Application from the Transfer Date as per usual. If there is any change, UOB will notify you at least 30 days in advance.

You can make payment for usage, fees and any other dues in relation to Citi Credit Card(s) and/or Citi Ready Credit account(s) via Citi payment channels as per usual. If there is a change, UOB will notify you at least 30 days in advance.

You can learn about Citi's payment channels at www.citibank.co.th

Your current direct debit service (if any) to pay utility bills, insurance premiums, mutual fund purchases, and/or other relevant payment(s) automatically through Citi Credit Card(s) and/or Citi Ready Credit (as the case may be), will continue to be charged as usual on your Citi Credit Card(s) and/or Citi Ready Credit (as the case may be). If there is any change, UOB will notify you at least 30 days in advance.

Your enrolled service for Electronic Statement will remain the same. If there is any change, UOB will notify you at least 30 days in advance.

The transfer of the business will not affect the terms or coverage and/or any benefits in your insurance policy. You are still covered under the terms and conditions stated in your insurance agreement. You can directly inquire about the insurance policy you hold with your Insurance Provider.

For holders of life insurance policies with the protection of Citi Credit Card(s) and/or Citi Ready Credit’s facility and/or outstanding, the beneficiary of such policies will be changed from Citi to UOB with effect from the Transfer Date.

You can continue using direct debit service to deduct money from Citi Credit Card(s) and/or Citi Ready Credit account automatically to pay insurance premium until UOB notifies you of the changes in advance.

UOB as a member of NCB is required under the Credit Information Business Act B.E.2545 with amendment thereto (Collectively, “CIB Act”) to provide all of your relevant credit information to NCB (“Credit Information”) and inform the customer on such provision of the Credit Information to NCB via electronic mail or other communication means as previously agreed and provided by the customer to Citi.

No, the customer is not required to submit a new NCB consent for Citi Credit Cards / Ready Credit. For new loans, the customer is still required to submit a new NCB consent.

UOBSAM is not a member of NCB and is not obligated to submit the customer’s Credit Information to NCB. However, the customer can contact and submit NCB an evidence of full repayment in respect of the receivables transferred to UOBSAM.

Details of Rewrite product such as account number, tenor, installment amount, and due date will remain the same. You can make payment via existing payment channels. UOB will notify you of any change.

The terms and conditions of payment relief program will remain the same. UOB will notify you of any change.

For accounts being transferred to United Overseas Bank (Thai) PCL, credit information will be submitted to NCB as per normal process. After the transfer date, the credit report will compile information from both Citibank and UOB under the same account number.

For accounts being transferred UOB Services Asset Management Company Limited, credit information will not be submitted to NCB, as the company is not a member of NCB and not considered as in the scope of bank or financial institution that is required to provide credit information to NCB.

As Citibank has transferred its consumer banking business to United Overseas Bank (Thai) PCL on 1 November 2022, the same account number will appear in the credit report between Citibank and UOB as it is considered the same debt. Account details in credit report will also remain the same such as account opening date, credit limit , account number.

As Citibank has transferred consumer banking businesses to United Overseas Bank (Thai) PCL on 1 November 2022, Citibank will report transferred accounts as closed on 1 November 2022 with account status code 42. This code indicates that the bank has transferred or sold debts that are past due for over 90 days to another entity. The credit report will also display credit information from UOB – outstanding balance with account status as following:

• Account status code 20 indicates past due over 90 days.
• Account status code 21 indicates past due over 90 days due to the impact of unusual situation.
• Account status code 30 indicates under legal process.
• Account status code 31 indicates under the process of repayment according to agreed sentence in the courts.
• Account status code 40 indicates account is suspended or in the process of repayment. Status code will be changed to 11 or 011 (as the case may be) when debt is fully paid.

As Citibank has transferred consumer banking businesses to United Overseas Bank (Thai) PCL on 1 November 2022, Citibank will report transferred accounts as closed on 1 November 2022 with account status code 44. This code indicates that the bank has transferred or sold debt that has no overdue or past due for less than 90 days to another entity. The credit report will also display credit information from UOB – outstanding balance with account status as following:

• Account status code 10 indicates no overdue or past due less than 90 days.
• Account status code 40 indicates account is suspended or in the process of repayment. Status code will be changed to 11 or 011 (as the case may be) when debt is fully paid.

Citibank will report the account as closed on 1 November 2022 with the outstanding balance of zero and account status code 42. This code indicates that the bank has transferred or sold debt that is past due for over 90 days to another entity. This record will be retained in the report for 3 years from the date of submission. In the case that customer has paid the debt during these 3 years and wishes to rectify the credit record, customer can submit proof of the payment to NCB. The account status code will change to 43 which indicates that the debt has been transferred or sold and repayment is completed.

A shared credit limit is when more than one credit card is issued by a financial institution to a borrower. For example, a credit limit shared over 2 credit cards under Citibank. In a credit report, the credit limit will be displayed under each card in the same amount. However, Citibank’s credit limit will not be displayed in the credit report combined with UOB credit limit for UOB existing customer. It will be displayed separately.

No, you are not required to cancel your Citi Credit Card. You can continue to use both your UOB and Citi Credit Cards until further notice.

No, there's no need to sign any UOB forms or documents at this moment. You can continue to use Citi's products and services as per as usual. In terms of a new UOB-branded credit card or cash card, UOB will issue a new card to you along with the details in due course.

You may continue to use your existing Citi Credit Card or existing Citi Ready Credit’s account number to make repayments for your remaining outstanding balance. In case of cards cancellation, UOB reserves the right to not issue you a new card. 

Yes, you can request for a temporary credit line increase for your Citi Credit Card and Citi Ready Credit until further notice.

You can continue to use the Citi's exisiting channels to report a lost card via CitiPhone Banking 1588, the phone number at the back of the card, or self service through Citi Mobile® App until further notice.

You can continue to use the Citi's existing channels to change your cycle date - CitiPhone Banking 1588 or through Citi Mobile^® App.

No, you are not required to cancel your Citi Ready Credit account. You can continue to use both your Citi Ready Credit and UOB Cash Plus accounts until further notice.

You may check your outstanding balance details from the latest statement or you may reach out CitiPhone Banking 1588 in the case that you have not received a statement.

For restructure enquiries, please contact 0-2081-1565 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

Your restructure program will remain the same. You can make payment via existing payment channels. Rest assured that you will be notified in advance prior to any changes being made.

Please contact 0-2081-1789 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

Your existing settlement arrangement with Citibank will remain the same. You can make payment via existing payment channels. Rest assured that you will be notified in advance prior to any changes being made.

Your repayment arrangement will remain the same. You can make payment via existing payment channels. Rest assured that you will be notified in advance prior to any changes being made.

For settlement arrangements, please contact 0-2081-1789 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

For monthly repayments arrangement, please contact 0-2081-1456 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

For restructure enquiries, please contact 0-2081-1565 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

For settlement arrangements, please contact 0-2081-1789 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

Yes, you can request a reprint of the notification letter of your account details. Please contact 0-2081-1789 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

No, there will be no effect to your accounts with Citi and UOB. Your Citi-branded accounts have been reported to NCB under UOB since 1 November 2022.

With reference to the Credit information Business Act, credit card or loan accounts must have credit information (history of account payment and account status) report to the National Credit Bureau Company (NCB) on a monthly basis.

You will need to submit a new NCB consent when requesting for new loan or new limit increase and/or applications.

For more information on to make repayments/payments, please contact 0-2081-1789 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

No, there will be no changes to the Citi Ready Credit account settlement arrangement with Citibank prior to migration, unless the settlement arrangement was revoked earlier by Citibank.

UOB already started to adjust and combine your billing dates to be 1 single date in order to align with UOB policy. You can change the billing date later per your preference after the migration.

Outstanding balance including principal, interest, and fees (if any), and rewards points on your credit card(s) and supplementary cards(s) will be transferred to your UOB credit card(s). You will be able to check your outstanding balances from the statement that UOB sends to you.

For customer who has both Citi and UOB credit cards and/or cash cards, or has multiple Citi credit cards with different billing dates, UOB already started to adjust and combine billing dates to be 1 single date in order to align with UOB policy which will be effective from February to April 2024.  You can check your billing date, payment due date, instalment transaction and outstanding balance from the statement that UOB sends to you.

For credit card customer who makes full payment, grace period will be extended from 45 days to 55 days which you will enjoy longer interest-free period after the migration.  However for credit card customer who makes partial payment, grace period will remain unchanged at 55 days.

In case that new billing date is deferred, and system completes the adjustment after your new billing date, the system will not generate a billing statement for February and outstanding transactions will be included in the next statement which will be generated upon the new billing date in March.  Rest assured that there will be no impact to your payment history if you pay the due amount within the new payment due date, which we will remind you beforehand. Hence you will enjoy longer payment cycle once this change happens.

For customer who has both Citi and UOB credit cards and/or cash cards, or has multiple Citi credit cards with different billing dates, we will not be able to change the billing date since both Citi and UOB system is under preparation for the migration. You can request to change the billing cycle date later per your preference after the migration is complete, and it will apply to all your product holdings

UOB system allows only 1 single billing date for all product holdings under the same customer, therefore it is not possible to request for multiple billing dates.

Citi’s Personal Loan product is offered under Citicorp Leasing (Thailand) Company Limited (“Citicorp”), which has changed its registered name to UOB Capital Services Company Limited (“Company”) since 1 November 2022. 

There are no changes for Citi personal loan customers as a result of the Company name change.

You do not need to take any action at the moment. 

Rights, duties and obligations and any benefits you have with Citicorp will continue to be bound under the Citi Personal Loan application, approval letter, loan agreement and any other relevant documentary evidence that you have signed with Citicorp (Collectively, “Citi Personal Loan Agreement”). 

Citicorp has changed its registered name to UOB Capital Services Company Limited since 1 November 2022. 

You will not be affected or required to take any further action. Citicorp has sent a notice informing you of the registered name change since September onwards.

Account number, billing date, and payment due date as well as all the terms and conditions stated in the Citi Personal Loan Agreement will remain the same. If there is a change, you will be notified by the Company at least 30 days in advance.

The applicable interest rates, fees, and expenses will be the same as per stated in the Citi Personal Loan Agreement and/or your current statement.

There is no change to the policy of late payment charge until further notice.

You can pay your outstanding debts under the Citi Personal Loan Agreement via Citicorp's usual payment channels at more than 10,000 service points nationwide, such as Lotus’s, True Money, Thailand Post and mobile applications. If there are any changes, you will be notified at least 30 days in advance.

Your enrolled service for Electronic Statement will remain the same. If there is a change, you will be notified at least 30 days in advance.

If you applied for life insurance and/or daily hospital income benefit with AIA Company Limited earlier, your policy coverage, policy coverage period and Insurance Provider remain the same.

You do not need to cancel your Citi Personal Loan. As the migration to UOB will not be immediate, you may continue to use both your UOB and Citi accounts which will operate as usual.

No, there is no need to sign any UOB form or document at this moment.

There is no immediate change to your Citi Personal Loan. Your account(s) with Citi will remain active and the benefits you enjoy will remain unchanged, until further notice. Please continue to make payment for the outstanding balances according to your usual payment method.

For enquiries related to Citi Personal Loan facilities, please contact 0-2081-1556 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

Your existing settlement arrangement with Citibank will remain the same. You can make payments via existing payment channels. Rest assured that you will be notified in advance prior to any changes being made.

For repayments arrangement, please contact 02-081-1556 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

Please contact 0-2081-1789 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

For restructure enquiries, please contact 0-2081-1565 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

Your existing settlement arrangement with Citibank will remain the same. You can make payments via existing payment channels. Rest assured that you will be notified in advance prior to any changes being made.

Your existing settlement arrangement with Citibank will remain the same. You can make payments via existing payment channels. Rest assured that you will be notified in advance prior to any changes being made.

For more information on to make repayments/payments, please contact 0-2081-1956 (Monday - Friday 8.30 AM - 5.30 PM, except bank holidays).

The change in major shareholder and registered name of the Company will not affect the terms of coverage or any benefits with your insurance policy issued by AIA. You do not need to take any additional action and will continue to be covered under the current agreement as before. The Company as an insurance broker will continue to provide assistance on matters related to your insurance policies.

You will continue to receive the same policy coverage and policy coverage period from the AIA policy you hold. If applicable, you must pay the required premiums upon renewal of your policies within the specified time period.

No, you will continue to receive the same benefits and coverage under your current insurance policy(ies).

No, there will be no effect to your existing AIA policy(ies). Rest assured that you will be notified in advance prior to any changes being made.

You may contact the insurance company directly to update information of your policy.

Payment due date and payment cycle will remain the same unless a request to change the premium payment cycle has been made by customer to AIA.

Your payment with respect to insurance premium via credit card or bank account will be continued automatically until further notice of any change. You may contact the Company or contact AIA directly if you would like to change payment method.

You can continue to make future payments for your existing life insurance policy(ies) through your Citi Credit Card as usual. Should there be any change to your credit card number, we will update the details and share it with the insurance company accordingly.

You are not required to take any action. Payments for your insurance policy(ies) through your Citi Credit Card will be made as usual. Should there be any change to your credit card number, The Bank will update the details and share it with the insurance company accordingly.

No, there will be no impact on your auto-debit payment instructions. Rest assured that you will be notified in advance prior to any changes being made.

In case you have any further enquiries about your insurance policy coverages or claims, please contact AIA Call Center, Tel.1581 with 24-hour service.

You can continue to access Citibank Online and Citi Mobile banking service until further notice. 

You will no longer be able to use your Citi Mobile^® App or Citibank Online services upon migration. We will update you on the actual migration date in due course.

You will no longer be able to use your Citi Mobile^® App or Citibank Online services upon migration. We will update you on the actual migration date in due course.

Your previous e-Statements will not be migrated to UOB. If you would like to keep previous records of your e-Statement, please download all your previous Citi e-Statements before migration.

You will continue to receive the alerts that you have subscribed to until the deactivation of the Citi Mobile^® App and Citibank Online. 

There will be some services interruption/termination prior to the cessation of Citi Mobile® App and Citibank Online. Notice of the service interruption or termination will be communicated in advance. 

If you are currently a UOB TMRW user, you can log in to UOB TMRW application with your existing username and password.
To register as a new user, you can use your Credit Card or Debit Card number and Card ATM PIN to create a username and password for UOB TMRW app or Personal Internet Banking (PIB).

The username and password of Citi Mobile® App cannot be used to log in your UOB digital platforms immediately. You are required to register for a new username and password via UOB TMRW app or Personal Internet Banking (PIB) directly.

Yes, you will be able to view migrated Citi account using your UOB username and password upon migration. We will update you on the actual migration date in due course.

In order to register for UOB TMRW application or Personal Internet Banking services, you need to have existing UOB products first. You can choose to register for the new digital user directly through UOB TMRW application or Personal Internet Banking (PIB) platforms, or visit UOB branch if you need assistance from our staff.

You will be able to view the migrated accounts on the UOB TMRW application upon migration. However, UOB will communicate in advance should there be any products or accounts that will not be available on the app.

Currently, UOB TMRW app supports iOS 13 or higher and Andriod 9 or higher.

You may contact the UOB Contact Center at 0-2285-1555 for any queries relating to UOB Online Banking.

Yes, UOB TMRW app is available in Huawei AppGallery.

For app login with Face/Fingerprint ID, you can enable this feature during the first login or you can follow these steps after having already logged in:
1. Tap on 'Profile' icon
2. Select 'Password and security'
3. Enable 'Log in with face or fingerprint'

Currently, UOB provides retail banking services through one mobile banking app, namely UOB TMRW. UOB Mighty application does not exist as of today.

There will be no transfer of these services after migration. You will be required to set up new Standing Instructions/recurring payments in UOB TMRW app again.

The UOB Access feature is used to enhance online banking security when you perform certain transactions via Personal Internet Banking (PIB).

After the migration, UOB will no longer send e-statements in PDF format to you via email. However, you are able to view e-statements of your migrated products via UOB TMRW for higher security and protection of your confidential information. You are not required to enroll for this service.

Your saved payee data will not be transferred. You will have to add your saved payee(s) again via UOB TMRW application.

The daily transfer limit or transaction limit in UOB TMRW may be different from the amount in Citi Mobile® App. You can check and set the default limit via UOB TMRW app anytime.

Yes, you can activate your Citi Credit/Debit Card on UOB TMRW app upon migration. We will update you on the actual migration date in due course.

You will be able to view rewards points earned, balance and redeem your rewards points easily via UOB TMRW app.

Yes, your password to open secured emails received from Citibank remains the same.